Team Capital Bank, a financial institution based in Bethlehem, replaced all of its technological systems without interrupting service to customers, Bank Systems & Technology reports.
"We take a very unified view, not a siloed view, of the organization itself," (executive vice president Ghan) Desai continues. "My team is involved with everything -- from branch operations, to deposit operations, to loan operations, to HR and, of course, IT and back-office operations, to working with all of the vendors that we've partnered with. It's a very holistic way of doing things. Every time we take on a project we look at it from end to end, and we get all stakeholders involved."
This approach -- along with a solid project plan and strong execution -- helped make the technology conversion a success, according to Desai. "The overall project I would describe as very transparent, so when something didn't go the way it was supposed to, we immediately sorted it out and mitigated whatever the issues were very quickly," he says.
Bank Systems & Technology
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