Even Justin Noll, sales and marketing manager for Allentown-based IT company InfoGenius, admits it’s surprising no one else has stepped up with a certification for uptime– the measure of time a computer system has been up and running.
InfoGenius, which was founded as a web development resource site in 1999 by then-Penn State student Pedro Pequeno, has grown by trying to meet changing needs. Its latest product offering, UptimeSafe, fills a surprising hole by certifying uptime of online service providers.
“There’s no way people can tell if a provider has a reliable service until they invest their money,” says Noll. “We were just monitoring websites, which isn’t really a true tell of what the service is actually doing, so we launched (UptimeSafe).”
After about two years of development, UptimeSafe was launched last month at HostingCon 2009, the largest trade show for hosting companies, in Washington D.C. The response was so positive that the company, which has grown by about 30 percent to 30 employees in the past year, already has 75 UptimeSafe service agreements signed.
For the past three years, InfoGenius’ attention was focused on Alertbot, its signature product that monitors websites and tests their availability and performance and alerts webmasters of downtime. About 2,000 companies use Alertbot. The U.S. Marines is a recent addition to that roster.
The key, according to Noll, is a personalized touch in an often impersonal atmosphere.
“Everyone who signs up for a free trial of Alertbot gets personally contacted by an account manager,” says Noll. “It’s a new level of support that’s in some industries but in website monitoring hasn’t been there.”
Source: Justin Noll, InfoGenius
Writer: Joe Petrucci